Telephone systems are fundamental aspects to any charity and business, providing ways of communicating both internally and externally for you to become more efficient in your processes. Upgrading your infrastructure can seem daunting, but does have significant benefits from an operational view of efficiencies and cost savings, to which this can sometimes be delayed or deprioritised.

The first step is to ensure you have an established and fully fit for purpose and competitive telephone system  which allows you to identify scope for improvement whilst also benefitting from significant cost savings.

Here are some reasons why your telephone system may need upgrading:

1. Your technology is outdated and is no longer efficient.

2. Your technology is no longer supported by its manufacturers.

3. The repairs to your system are becoming expensive as parts are obsolete.

4. Your call levels are increasing and you need new infrastructure to cope with the demand.

5. Scaling your setup can be troublesome and costly.

6. There is a lack of functionality on your phones and system.

There’s a lot of charities and businesses who are struggling to cope with the increased demands on their telephone system, and with the year-end here, your budget may allow an upgrade that provides significant cost savings over the course of the year. It’s a clear competitive disadvantage to have a phone system that is not fit for purpose, particularly if you rely on your internal and external communications to underpin the good work that you do.

With the growing use of technology being introduced, new telephone systems and setups are designed to be very easy to use whilst being practical for the users. Having a system that is fully integrated with your mobile network creates a seamless transition and enhances your customer experience, so why wouldn’t you upgrade?

The scalability is always a key issue for growing businesses and charities in any field and it is imperative that your telephony system can grow with you and meet your needs, not just now but also in the future.

The key questions to ask when assessing your communication infrastructure when considering an upgrade are:

How many employees do you have?

How many phones do your employees need?

Do they regularly make international calls?

How many people on your teams use their phones regularly?

Will these numbers be higher in 1 year, 2 years, 3 years?

Do you have phones and employees working across numerous locations?

When was your current phone system established?

Is your system expensive to maintain?

Do your staff use business mobiles?

Do you use hot desks and do they need phones?

How many members of your workforce are based outside your main offices?

How much might it cost to relocate your phone system?

What would your budget be for setting up a new phone system?

If you’re looking for help when considering upgrading your communications infrastructure, arrange a free consultation with a member of our team. We are more than happy to meet with you, discuss your current requirements, look at your future needs and plan a solution that is scalable, cost-effective and practical, allowing you to re-connect with your customers and add value to your charity and business.