Your telephone system is crucial to the way in which you communicate across your organisation. We know that investing in a new telephone system can be costly, but the link it provides you to your customers is crucial. Many UK Charities and businesses overlook the essential ongoing maintenance once they have made the initial investment. It’s a risky practice and can seriously impact your yearly budgets should something go wrong.
Maintenance allows you to extend the life of your system and increases its reliability. It’s important for you to understand why you need it and the benefits it can have for you in the long term.
If your business or Charity is dependant on communications and is embedded in the way in which you do business, maintenance should be an important part of your risk prevention strategy. Ask yourself the question:
“How much would it cost your business if your telephone system went down?”
The likely answer to this is a substantial loss of revenue and customers, your staff would not be able to work, you may have issues accessing your data and the cost of repair may be in the £000s or you may even need to replace your equipment. The cost will only increase the longer it takes to resolve your issue too!
As well as this, you would also be unlikely to provide the service that your customers need and expect, thus damaging your reputation and resulting in serious loss of business. The fundamental principles of providing good customer are to build a positive reputation and therefore depends on consistent and reliable communication channels. Imagine if your customers could not get in contact with you? Imagine your competitors and how much they would relish in this? On top of this, you may lose vital customer recommendations that could have enabled you to reach your target early! When you consider all of these factors, it’s easy to see how the cost of your system downtime and go far beyond the time it takes to fix your telephone system.
Thankfully here at the VS Group, we have a solution. Our maintenance contracts can prevent this nightmare scenario from happening. Through our experienced in-house engineers, we are on hand to assist with any issues that may arise in a timely manner, as well as enabling your organisation to stay connected.