Voice-as-a-service is the little known, yet probably biggest shift, that we have begun to see over the last few years in the modern and flexible office environment.
The death of the traditional phone system is now a very real prospect and the movement to internet and data-based voice calls is undoubtedly the future for progressive organisations that are looking to scale without the need for the outlay of expenditure on hardware.
For a business and the physical environment in which they operate, that means the rise of the soft phone, the disappearance of the traditional desk phone and the cumbersome system to which it is connected.
In some circles this is being described as the delivery of Phone-as-a-Service. In essence, the next 12 months should see the blurring of the lines that connect a mobile device to a dedicated office phone, seamless transitioning of calls between the two.
IP is now the language of the connected office space. With the maturing of connectivity methods – the all important element for quality of service – as well as the cloud systems that sit behind them, the phone system as we know it should be laid to rest. The technology is here and this should be a mainstay for any progressive business.