Hotels rely on phones for more than just making calls. They create seamless connections between staff, guests and services. This need for round-the-clock functionality is universal to the hospitality industry, whether you’re running a cosy B&B, a boutique hotel or a luxury resort.
The bottom line? Great communication can make or break a guest’s experience.
This is where VoIP for hotels comes in.
Short for Voice over Internet Protocol, the modern system is changing how hotels stay connected. The internet-powered technology has replaced traditional landlines with a cost-effective, feature-packed solution designed to meet the needs of the modern hospitality sector.
But is VoIP really a five-star solution for your hotel? Keep reading to learn more about the benefits, potential concerns and how this technology can transform your hotel operations.
Why hotels are switching to VoIP
The benefits of VoIP for hotels go beyond simply saving money. Here’s why an increasing number of hotels are making the switch to internet-enabled communication:
1. It’s cost-friendly without cutting corners
Traditional phone systems can be pricey, especially if your hotel operates across multiple locations or deals with international guests. VoIP eliminates the need for bulky hardware and slashes long-distance charges.
2. It grows with you
Planning to expand or hire more seasonal staff? VoIP for hotels makes scaling up (or down) easy. With just a few clicks you can add new extensions or lines, without the need for pricey installation or delays.
3. It comes packed with features
VoIP is the Swiss Army knife of communication tools. Here are just a few of the features hotels can take advantage of:
- Auto-attendant – Direct guest calls to the right department without tying up reception.
- Voicemail-to-email – Turn voicemails into email messages so staff can respond quicker.
- Call forwarding – Route calls to the next available person, ensuring no guest request goes unanswered.
4. It keeps your team mobile
From housekeeping to maintenance, most hotel employees are constantly on the move. VoIP for hotels uses mobile apps to keep staff connected, no matter what their physical location.
Concerns about VoIP? Let’s clear them up
We get it. Switching to a new system comes with questions. To help you decide if VoIP is a good fit, we’ve addressed some of the most common concerns about VoIP for hotels:
Is it reliable?
Yes! Modern VoIP systems are built with reliability in mind. They’re powered by your internet connection which means a good setup is key. It’s also worth having a backup connection or failover options in place so your calls can automatically switch to mobile networks if there’s ever an outage.
Is VoIP secure?
Absolutely. Security is top of the priority list for VoIP providers. The best VoIP providers use encryption and secure networks to protect your sensitive data and ensure your communications remain private.
Is it hard to learn?
Not at all. The best VoIP systems for hotels are designed to be user-friendly. Even better, providers often offer training to get your staff up to speed. So, you won’t find yourself having a Fawlty Towers moment, shouting across the lobby or having to explain to frustrated guests that the phone system is “having one of its moments.” VoIP is built to keep things calm and collected – even when everything else isn’t.
How VoIP elevates the guest experience
Your guests might not know what VoIP is. But we can guarantee they’ll notice the difference it makes. Here’s how VoIP for hotels can create a more polished, guest-centred experience:
Quicker, more efficient service
We’ve all been there. You call the front desk, only to be put on hold or transferred multiple times. With a VoIP system in place, calls can be routed directly to the right department – no annoying hold music required.
Personalised interactions
VoIP systems integrate seamlessly with your hotel’s guest management software, giving staff access to booking details and preferences during a call. It’s lines like “Welcome back, Mr Smith! Would you like to book the same suite as last time?” that get the five-star reviews rolling in.
Better connectivity for international guests
Affordable international call rates make VoIP essential for hotels that cater to a global audience. It allows your team to stay connected with guests before, during and after their stay without racking up enormous phone bills.
Multi-channel options
Modern VoIP systems for hotels often include text and chat features. This gives guests more ways to reach out using methods they’re most comfortable with.
Is VoIP a five-star fit for your hotel?
Every hotel is different and ultimately the decision to switch to VoIP will depend on your unique needs. Here are some examples of how VoIP might work for various types of properties:
Boutique hotels – Cost-saving features and voicemail-to-email capabilities empower small teams with the ability to efficiently handle guest requests.
Luxury resorts – Integration with guest management systems supports bespoke service and personalised communication.
Budget hotels – Affordable plans and easy scalability make VoIP ideal for tight budgets.
Hotel chains – Seamless connectivity between locations simplifies operations and improves consistency across sites.
What’s next for VoIP in hospitality?
Current VoIP solutions are cutting-edge but constantly evolving. Here’s a glimpse at some of the exciting VoIP trends on the horizon, some already in motion:
AI-powered features
AI is being used to handle routine calls and free up your team for more critical tasks.
Voice-controlled room features
VoIP-enabled devices are being installed in guest rooms and being used to control lighting, temperature and other tech.
Advanced analytics
Behind the scenes, VoIP is being used to analyse call patterns to help you optimise staffing and improve service delivery.
Take the leap to five-star service with VS Group
For most establishments, VoIP for hotels is the key to unlocking five-star service, no matter what your rating. It’s cost-effective, flexible and packed with features that enhance both operations and guest experiences. Plus, it’s future-proof and ready to adapt to the continually evolving demands of the hospitality world.
Ready to explore how VoIP can transform your hotel’s communications? At VS Group, we specialize in providing tailored VoIP solutions that fit the unique needs of the hospitality industry. From small boutique hotels to large chains, we can help you implement a system that’s reliable, secure and designed to enhance guest experiences.
Contact VS Group today to get started and let’s make your hotel communication as five-star as your service.
