The organisation reduced call costs massively from the outset as volunteers and staff were no longer having to use personal phones to continue providing the service. And as for the team, Tessa says that they love it and the entire installation process has been smooth. “All the volunteers absolutely loved it, they took to it like a duck to water – it was really simple for them to do”. With the support from VS Group’s Provisioning Manager, Alex, and the documentation provided, Tessa now has the confidence to remotely train her team to access and utilise the system’s useful features.
Tessa made it simple for her staff to access and use the app on their devices whilst keeping the configuration, security and set up of the system to only those that required access to it. When asked if it was easy to navigate and configure the portal, Tessa replied that she was fine with it. “Yes, I had a couple of sessions with Alex, and I had lots of questions that were all answered, no question was a silly question. Nothing was too much trouble for Alex or Kevin; it was all good – there were no problems with that at all.”