Last week, VS Group Telecoms Engineer, Glenn Williams, and Head of Technical Engineering, Jim Yelland, headed down to Manchester-based charity, Booth Centre, to complete medium-sized telecoms installation.
Booth Centre is a charity that helps homeless people and those who are vulnerable to homelessness in the local area, to rebuild their lives and make positive lifestyle choices.
The installation project took one day to complete and involved the replacement of the existing Avaya phone system with a much more modern Samsung 7100 system in its place. The new system will provide the ability to move over to SIP lines in the future, utilising the latest IP technologies available.
Telecoms Engineer, Glenn said : “This project at Booth Centre was my second install with VS Group since I joined the company recently. I felt it went very well – it was great to help the amazing staff at the centre by installing an up-to-date phone system and handsets.”
The VS Group engineering team initially liaised with Booth Centre’s CEO, Amanda Croome, the day before the installation during a Site Survey visit, to discuss what the installation would entail and make sure that they telecoms team has everything they needed. This was also an opportunity to discuss what the charity expected from the new system and ensure that all of the charities needs were met.
“After changing out approximately half of the phones we moved their ISDN lines onto the new system and changed the remaining phones also onto the new system.” said Head to Technical Engineering, Jim.
The completion of the installation was followed up by full user training for the staff members, on both the phones and the voicemail facilities. Following this, the team then monitored for any issues that may have arisen, although none did arise.
The next day, Jim revisited the site to liaise with Booth Centre’s Building Manager, James Marsh, who had asked for assistance with a change in some programming, to which he was happy to oblige.
Jim said : “The project went to plan, the customers were very happy with the whole experience, so we were pleased.”
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