Voice over Internet Protocol (VoIP for short) is a smarter and more flexible way to stay connected. It takes your voice and digitises it into bite-sized data packets that shoot through the internet and emerge as crystal-clear audio. Basically, a slick alternative to traditional phone lines.
But what’s the catch?
Like all tech, VoIP isn’t flawless. To give you a more balanced perspective we’ve put together a guide to VoIP disadvantages. The goal? To help you better understand the technology and decide whether those downsides are deal-breakers or just minor hiccups.
What is VoIP?
Let’s start with a breakdown of VoIP. If you’ve ever made a WhatsApp call or used Zoom’s audio-only feature, you’re already familiar with the technology. Instead of using outdated copper wires or cellular signals, VoIP turns your voice into digital data packets. These data packets are then sent over the internet and reassembled on the other end. Just like that, you’re talking.
Pretty clever, right?
It sounds simple enough, but VoIP has transformed the way we communicate. Here’s why it’s considered the gold standard:
- More cost-effective
VoIP is significantly cheaper than traditional phone lines. You’re already paying for internet, so why not use it to handle your calls too?
- Enhanced features
VoIP offers a buffet of features that old-fashioned phone lines just can’t deliver. Think video conferencing, voicemail-to-email and even virtual meetings with clients located across the globe.
- Communication on-the-go
If you’ve got a solid internet connection, you’ve got a phone line wherever you go with VoIP.
How does VoIP work?
Here’s the quick version. VoIP takes your voice and converts it into data packets. These packets zoom through the internet using the fastest route possible. They land on the recipient’s device where they’re converted back into sound. It all happens in milliseconds, so there’s no noticeable lag.
VoIP also doesn’t care if you’re using a laptop, a smartphone or a dedicated desktop system. If you’ve got a reliable internet connection, you’re laughing.
Who should be using VoIP?
VoIP is great for almost everyone. But it really shines in certain scenarios. Say you’re running a small business and you’re tired of getting socked with huge phone bills every month. Maybe you’ve got a team scattered across different time zones and you need a way to keep everyone in the loop without racking up international charges.
This is where VoIP steps in. It’s especially popular with:
Small and medium enterprises (SMEs)
The lower costs of VoIP can be a godsend for SMEs. Got your sights set on growth? VoIP scales effortlessly which makes it ideal for SMEs with ambition.
Remote workers
With a VoIP setup, your ‘office’ phone number goes wherever you do. No more ‘call me on my mobile instead’ situations, making it perfect for remote working.
Charities and non-profits
Operating on tight budgets means every penny counts. VoIP helps charities and non-profits save on communication costs while offering pro-level features.
The perks: why switch to VoIP?
Before we get stuck into VoIP disadvantages, here’s a roundup of the key benefits of the service:
1. Save money, save the planet
No one likes a bloated phone bill. With VoIP, you can eliminate those infuriating per-call or per-minute charges which can add up fast, especially for long-distance or international calls. Because it’s all digital there’s also less need for physical infrastructure. A win for your wallet and the environment.
Looking for an exact number? The average charity using services provided by VS Group saves around 30% on their pre-VoIP tech bill. This means more money for the causes you care about.
2. Anywhere, anytime access
Whether you’re in a coffee shop, a co-working space or your kitchen table, VoIP doesn’t care. So long as you’ve got a decent internet connection, you’re in business. This kind of mobility is a huge bonus for remote workers.
3. Feature-rich communication
VoIP isn’t just about making and receiving calls. You get a whole suite of extras like video conferencing, auto-attendants and even voicemail-to-email.
4. Scalability at its best
Growing your business? Adding new lines or features is as easy as a few clicks with VoIP. No need to deal with technicians or fork out for expensive hardware upgrades. VoIP grows with you, without a fuss.
The downsides of VoIP: what’s the catch?
We’ve talked a lot about the benefits of VoIP. But the technology isn’t perfect. There are a few VoIP disadvantages to be aware of before you commit to an upgrade.
1. It’s only as good as your internet
VoIP’s biggest Achilles’ heel is its reliance on your internet connection. If you’re stuck with slow speeds or a flaky connection you’re going to have a bad time. Dropped calls, choppy audio and delays could all be on the cards. The bottom line? Make sure your Wi-Fi is up to par if you’re considering VoIP.
Here are some tips to set your service up for success:
Upgrade to fibre-optic or high-speed
Ideally, you want to have a fibre-optic or high-speed broadband connection. Fibre-optic internet is perfect for VoIP because it offers high speeds and low latency. This means your calls will be clear as day without delays or interruptions.
Minimum 5 Mbps upload speed
A business-grade broadband connection with a minimum upload speed of 5 Mbps is the bare minimum if fibre isn’t available in your area.
Consider a dedicated connection
A dedicated VoIP connection can make a big difference if your business relies on consistent, high-quality voice communication.
In need of an upgrade? At VS Group, we offer a range of connectivity solutions to meet the demands of different organisations.
Here’s a quick look at your options:
- Leased lines. Enjoy a dedicated, high-speed connection. A good option if you’re looking for internet that’s fast and reliable, with no bandwidth sharing.
- Fibre to the Premises (FTTP). Experience ultra-fast speeds directly to your location with a direct fibre-optic connection that bypasses old copper infrastructure entirely. Ideal for businesses that need consistent, high-speed internet with zero compromises.
- Fibre to the Cabinet (FTTC). A cost-effective solution that combines fibre and traditional copper cables. The fibre runs to a nearby cabinet with the final stretch covered by existing copper lines. This mix of tech establishes a reliable and faster connection than standard broadband.
The trick is to match your needs with the right connectivity service to your needs. This way you can keep your costs as low as possible, avoid VoIP disadvantages and get the most out of your system.
2. Power outages? Prepare to go dark
Traditional phone lines have this neat trick of still working when the power’s out. VoIP doesn’t. If the lights go out, so do your calls. A backup power source can be a solution but it’s something to keep in mind, especially if you’re in an area prone to outages.
3. Emergency services aren’t as reliable
Emergency services can usually pinpoint your location when you dial 999 or 112 from a traditional phone. With VoIP, it’s not always that simple. That said, some providers offer Enhanced 999 (E999) services which include location data. Make sure your provider supports this feature if it’s a concern.
4. Security is a factor
Being internet-based, VoIP is susceptible to all the usual online gremlins. Hacking, eavesdropping and identity theft to name a few. Yes, security is one of the biggest VoIP disadvantages. But don’t panic. Most of these issues can be mitigated with strong passwords, encryption and regular software updates. The best VoIP providers should back their service with bulletproof security measures.
Should you make the switch to VoIP?
Are there VoIP disadvantages? Sure. But like any good tool, it’s all about how you use it. Get the setup right and it’s an invaluable communications tool. Now, if only it could make your coffee too…
The secret to success is to understand the potential pitfalls and prepare accordingly. If you’ve got a decent internet setup (or the option to upgrade an existing connection) and don’t experience frequent power cuts, VoIP is likely a great fit.
At the end of the day, the advantages of VoIP (cost savings, flexibility and cutting-edge features) usually outweigh the downsides. Just do your homework, choose a reputable provider and you’ll be chatting away like the person is sitting right next to you.
Want to know more? Whether you’re new to VoIP or looking to upgrade an existing setup, VS Group is here to guide you through the process. From assessing your current infrastructure and building tailored connectivity solutions to overcoming VoIP disadvantages, our team of experts will help you get the most out of your system.
Email info@vsgcomms.com or use our online contact form.
